Together We Can make every day better
We believe all staff should be empowered to make positive changes to the services they provide and to the way their team operates. Quality Improvement, or simply the art of making every day better, is everyone’s business and we have created a culture across the organisation which encourages staff to think differently to improve the work we do.
Each year as part of our annual Staff Awards celebration we invite nominations for our Quality Improvement Award. The winner of the Quality Improvement Award 2019 was Claire Johnson, integrated community services lead.
Claire has worked tirelessly over the last year to improve the clinical services in her portfolio, notably the Podiatry Team and Lymphedema Specialist Nursing Service. She has demonstrated an ability to objectively assess services and work in partnership with clinicians to drive positive change. She is clearly a highly motivated individual who is an asset and ambassador for the all teams she supports.
Also shortlisted in the Quality Improvement Award 2019 were:
Paul Stokes, New Haven
Paul has developed and facilitated a staff training programme to ensure all staff are able to contribute to increasing patient safety by reducing falls. Paul has produced a report evidencing the outcomes of this quality improvement and the significant reductions in both falls and spend on 1:1 observation by implementing assistive technology to reduce falls for patients at a high risk of falls.
Bev Hardiman, Holt Ward
Bev and her team developed an ‘end of shift’ checklist that encourages the team to ask each other 5 questions:
- Acknowledge one thing that was difficult on shift .. then let it go
- Consider three things that went well
- Check on your colleagues before you go – are they ok? And are you ok?
- Now switch your attention to home .. time to rest and recharge ….
As well as staff health and wellbeing, it also helps with mutual clinical supervision following a shift.
Worcester City Inpatient Unit
A ‘Joy in Work’ approach at Worcester City Inpatient Unit has supported the development of a new geriatric assessment model which has reinvigorated Multi-Disciplinary-Team (MDT) working, leading to safer and much more person centred care. It focuses on what is important to the individual and the team use it to facilitate courageous and compassionate conversations