Last updated: 13th July 2022
We are currently seeing a rise in COVID-19 infection rates and therefore ask that all patients and visitors wear a face mask while in our buildings (unless you are exempt) to help keep our patients and staff safe.
Face masks and hand sanitiser are available at the entrances to all our sites.
If you are displaying any symptoms of COVID-19, flu or feel unwell, please contact the service you were due to see as early as possible to discuss alternative arrangements.
Appointments
Due to the ongoing risks associated with COVID-19, consultations and appointments may be run differently at the moment. If you have a clinical need for a face to face appointment, every effort will be made to accommodate this. This may require us to carry out a risk assessment prior to your appointment and to ask that infection control measures, such as wearing a face mask are adhered to while you are with us. It is important that every effort is made to keep you, our staff and other members of our community safe and to minimise the risk of infection.
Face masks and hand sanitiser are available at the entrances to all our sites.
If you are displaying any symptoms of COVID-19, flu or feel unwell, please contact the service you were due to see as early as possible to discuss alternative arrangements.
If you're unsure who to contact please speak to our Patient Relations Team for advice - 01905 681517.
Visitor guidance
We recognise the huge benefits visiting has for our patients and thank you for your support with the following measures which will help keep you, our patients and staff safe;
- Please do not visit our wards or recovery units if you're showing any symptoms of COVID-19, flu, feel unwell or have had sickness or diarrhoea in the last 48 hours. Please speak to the ward manager who will help you arrange a virtual visit.
- Visitors are asked to wear a face mask for the duration of their visit unless they are exempt.
- We recommend a maximum of two visitors at any one time.
- Visitors should speak to the ward manager for localised visiting times and procedures.
This guidance may change if respiratory infections levels increase (including levels of COVID-19) or other concerns are identified.
Advice for patients, carers and families
We are living through a difficult time that is challenging for many people across the country. For people with a learning disability, autistic people, people with a mental health condition or dementia there may be extra challenges, and people may experience a whole range of difficult emotions or be experiencing emotional distress. Some may be struggling with feeling lonely and isolated, some perhaps are feeling anxious or worried, or are struggling to get basic needs like food and medicine.
We want you to know that NHS services, including mental health and learning disability services, are still very much open and here to support you. For more information and guidance on accessing our services, visit the advice for patients and service users with a learning disability, autism, dementia or a mental health condition webpage.
Mental health support
In these challenging and unprecedented times, its normal to experience increased levels of stress, anxiety, low mood or depression. But don’t worry it’s common and you’re not alone.
You can now also access dedicated SilverCloud online therapy modules to help reduce stress, anxiety and increase resilience as a result of COVID-19.
Note: you will need to enter one of the following PINs: HEREFORDSHIRE or WORCESTERSHIRE to access the modules.
Below are a selection of useful links, tips and resources to help maintain your mental wellbeing.
Support websites:
Guides: